Friday, February 26, 2021

Grammarly Troubleshooting Guide | Resolve Unexpected Issues

Grammarly is the most popular tool for fixing grammatical mistakes. Grammarly has plugins for browsers and Microsoft Office. Its desktop application is also available for Windows and Mac users. In this post, we will see Grammarly's troubleshooting guide for resolving unexpected issues.

Since this grammar tool is used by many users worldwide, we can see some complaints about the functionality on some web and desktop applications. Some of the applications are Word, Gmail, and google docs. Users would like to fix the issues in order to use Grammarly.

When an application is not working correctly at a crucial time, it will be very annoying to get rid of the issue. Before reaching Grammarly's support team, it is recommended that you first try the tips given in this tutorial for troubleshooting the problems.

Grammarly Troubleshooting Guide

Grammarly Not Working on Word, Gmail, and Google docs - Fix

There are possibilities that Grammarly may not work as expected for some users. You might be using the plugin on your Windows PC, Microsoft Office, and browser. If you experienced any technical issues with this application, follow the guide to fix the issues.

Grammarly Troubleshooting Tips:

  • When the Microsoft Office is crashing or behaving slowly after adding the Grammarly plugin, disable the anti-virus or firewall application and re-run the Office application.
  • Try disabling all other addons except Grammarly on Microsoft Word. To do this go to File > Options > Add-ins > Manage > Go > Disable other add-ins and Save.
  • If underlines are misplaced or not showing in Grammarly for Microsoft Office, select Optimize for compatibility in the User interface options under File > Options > General. This option can be seen only if the combination of Windows and MS Office matches. It is available in Windows 8.1 or 10 and the Office version should be 2016, 2019, or 365.
  • If you do not see the Grammarly icon on web applications, try to sign out and sign in. If this doesn't work, uninstall and re-install the extension on your browser.
  • While working if the Grammarly icon disappears from the text field, make a copy of your text or save and refresh the tab. Keep your cursor on the text field to see whether the icon is visible.
  • Browser cookies could be another reason for Grammarly not working on Gmail and Google docs apps. So, clear the browser cookies and restart the browser. Then check whether you still see issues.
  • If you cannot update the Grammarly desktop application, uninstall the program and reinstall the latest version directly from the official website.
  • If you experience browser incompatible issues, try different browsers. Grammarly extension is available for Chrome, Firefox, Safari, and Microsoft Edge browsers.
  • Always use the latest version of browsers. Update your browser for a possible glitch-free experience using Grammarly.
  • Reset your browser and restore settings to their original defaults. You can reset your browser in the advanced settings. The steps to reset may vary from browser to browser.
  • Restart your PC or Mac to clear any broken installations. Once your system has restarted, check how the Grammarly app behaves.
  • Updating your Windows PC is the last try you can do if all other methods are failing to fix the issue.


The issues experienced in the Grammarly app can be fixed with little effort. If you couldn't able to fix any unknown issues, contact their Support team for better assistance. If this app is not suitable for you, you may check out Grammarly's alternatives.